Rainbow Recruitment Services are recruiting for an Account Manager on behalf of their client, a friendly, fast-growing travel website business located just around the corner from Haywards Heath mainline railway station.

As a Booking.com equivalent for camping and glamping, their mission is to inspire people to get outdoors more often and feel more adventurous. This year alone approx. 12m people will use their website!

 

As an Account Manager within the bookings team, you will be the first point of contact for your assigned camping and glamping sites.

Based at their offices in Haywards Heath, your relationship with sites will begin with getting them set up on their computer system, ready to accept bookings. They link with quite a few booking management systems, so you’ll therefore need to have an analytical mind, be comfortable with numbers and show excellent attention to detail.

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As a very data-driven business, you'll also regularly analyse performance metrics and liaise with both your campsites and the internal marketing team to ensure that every site achieves its full potential.

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Responsibilities

• Managing assigned accounts from initial set up to ongoing support and retention

• Maintaining a high degree of accuracy and consistency, and managing your workload effectively

• Developing strong relationships and delivering outstanding service to each of your accounts, communicating with them regularly, both via phone and email

• Identifying opportunities to optimise account performance, through the use of reports and analytics

• Helping our customer service team to address and resolve any customer-facing issues

• Working well with internal colleagues across the business, liaising with the company’s sales and marketing teams as part of account handovers, and contributing to projects

• Occasional visits to sites and trade shows as necessary

 

You will:

• Be self-motivated, with an enthusiastic can-do attitude

• Have an analytical approach and be results orientated, with excellent attention to detail

• Be highly organised, deadline aware and willing to roll your sleeves up and take responsibility

• Have strong interpersonal skills, good empathy and a customer-driven service ethic

• Be IT literate, with the ability to adapt to learning new processes, technology and software systems

Experience in the travel sector would be an advantage, but not essential.

 

Hours

This is a full-time role, 9am to 5pm from Monday to Thursday and 9am to 4:30pm on Friday.

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The Package

• A competitive salary of £22,500 to £24,000

• Benefits including share options, company bonus (typically £1,500 pa)

• Up to 30 days of holiday

• 5% pension contribution

• Self-led training budget