Rainbow Recruitment Services are recruiting for a Customer Support Consultant to join their client, a pioneer in the UK telecommunications and office technology industry for almost 30 years.

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Based out of their Worthing Town Centre offices, you will be joining a dynamic, customer-focused team that helps companies get the best business communications, cloud and data services.

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Reporting directly to the Operations Manager, you will be responsible for:

• Delivering a consistently high level of customer service

• Maintaining and develop client accounts

• Engaging with customers regarding solutions that may better suit their needs and to help grow their business.

• Assisting customers with day-to-day issues and queries

• Proactively assessing the needs of clients to resolve issues efficiently and accurately

• Answering inbound calls to published time frames

• Processing cancellations

• Assisting with Special Projects

• Proactively Retaining Customers

• Keeping clients informed throughout the process of their order

• Ensuring correct procedures are followed for escalations, and meeting SLAs

• Resolving allocated tickets within the required SLAs

 

You will have:

• The ability to take ownership of tasks

• Excellent communication skills

• Excellent interpersonal skills

• Natural flair for delivering high levels of Customer Service

• Excellent planning and organisational skills with the ability to prioritise, manage time effectively and work to tight deadlines

• Experience working as a Team player – understanding the importance of collaborative working

• Excellent IT skills (including Microsoft Office)

• Excellent attention to detail achieving high levels of accuracy

 

Working Hours:

Monday to Friday 9.00am to 5.30pm (with the possibility of extra hours if required to meet deadlines).

 

The package:

• £20,000 - £23,000 per annum

• Commission for achieving set KPI’s.

• 33 days holiday (including Public Bank Holidays)

• Pension Contribution

• Subsidised Town Centre Parking