Want a job where you make customers as happy & wowed as possible?

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We are recruiting on behalf of a thriving e-cigarette brand and online retailer that has grown into a leading company within their market.

We are recruiting a Customer Service Adviser / Order Picker to join their small friendly team at their newly built premises in Littlehampton (West Sussex).

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Customer satisfaction & loyalty is key to their growth, and aim to deliver the best customer service and ordering experience in the world to our customers.

We’re looking for someone with the experience & expertise to give customers the best customer experience ever and to pick and pack orders fast and accurately.

Even though they are an established company, their small team gives them a start-up feel. You’ll help the company to continue its growth by providing incredible levels of customer service to their loyal customers, whilst also responsible for quickly & accurately preparing same-day orders to be dispatched from their warehouse.

 

Responsibilities include:

• Picking and packing orders quickly, consistently, and going at a quick pace throughout the day. You should be naturally fast and enjoy the challenge of working at speed to get all the orders sent that day!

• Building strong relationships with customers on the phone, taking both inbound and outbound calls and sending emails

 

You will:

• Be a great, friendly, honest person – they have a fantastic, friendly, small team who are like a family and we want great, honest people to join them!

• Have excellent attention to detail – 80% of the products look the same, in virtually the same size box with the same graphics, but these come in 5 ranges, each in 2 different flavours and each in 5 different strengths. You’ll need to have a lot of attention to detail to ensure you’re picking the right items!

• Be able to compose well-written, customer focused and friendly emails.

• Be organised and methodical at logging data on computer systems.

• Great at leaving every customer with a positive feeling, even in tricky conversations

• Love keeping customers satisfied, going the extra mile to ensure positive outcomes & customer retention

 

They have already grown into a top UK player since they set up nine years ago and working in their small team you will have a real opportunity to contribute to the success of the business.

 

Benefits include:

• Yearly bonus

• Ability to earn more through optional overtime

• Weekly company lunches and monthly company social events

• 50% company discount

• Casual dress code

• Being part of an organisation which thrives on wowing customers

 

Next step - Apply now!!

We are shortlisting applications as we receive them, which means you could be invited to interview within a few days of your application.

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Location:

Littlehampton - easily accessible from the A27 by car and from Worthing and Chichester by train.

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Working hours:

Flexible at 33 OR 37 hours per week – (Monday 9am to 6pm, Tuesday to Friday 10am to 4pm OR 5pm).

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Salary:

From £11.50 per hour